1. Scope and accountability
This Privacy Policy applies to personal information handled by Glow Inspired through this website, customer support, product purchases and access, product reviews, newsletter or promotional subscriptions, and related communications. It does not replace the privacy policy of a third-party purchase or platform provider.
Glow Inspired is responsible for the personal information under its control. Privacy questions and requests can be sent to [email protected].
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, and information included in messages to us
- Purchase and support information: product name, order number, purchase platform, transaction status, receipt details, access history, and information needed to resolve a payment or delivery problem
- Review information: reviewer name, rating, review text, optional verification email, product reviewed, submission date, and moderation or verified-purchase status
- Marketing information: your email address, subscription preferences, consent record, and interactions with newsletters or promotions when those features are used
- Technical information: IP address, browser or device type, referring page, requested pages, timestamps, and security or diagnostic logs that may be collected by our hosting, content-delivery, database, embedded checkout, or communications providers
Payment-card and account credentials are collected and processed by the checkout provider, not directly by this website. We may receive limited order and transaction information from that provider.
3. How we collect information
We collect information directly from you when you make a purchase, request support, contact us, submit a review, subscribe to communications, or otherwise provide it. We may also receive information from the platform through which you purchased or accessed a product, and limited technical information may be collected automatically when you use the website or an embedded third-party feature.
4. How we use information
We use personal information to:
- Process, confirm, deliver, and support purchases
- Verify ownership of an order or review
- Respond to questions, refund requests, and access problems
- Moderate and publish approved reviews without displaying the reviewer’s email address
- Operate, secure, troubleshoot, and improve the website and products
- Detect fraud, abuse, spam, or security incidents
- Maintain business, tax, accounting, consent, and legal records
- Send newsletters, product announcements, offers, or promotions where you have consented or applicable law otherwise permits
- Comply with legal obligations and enforce our agreements
We will not use an optional product-review email address for marketing unless you separately consent to marketing. We will not require consent to marketing as a condition of completing a purchase or receiving support.
5. Consent and your choices
We seek meaningful consent for collecting, using, or disclosing personal information where required. Some uses are necessary to provide a requested product or service, such as using an order email to deliver a purchase. Optional uses, including marketing, are presented separately where appropriate.
You may withdraw consent for optional uses at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not affect processing already completed lawfully and may not apply to information we must retain for purchases, fraud prevention, accounting, or legal obligations.
6. Newsletters and promotional emails
We send commercial emails only when you have expressly subscribed or when an existing relationship or another circumstance permits the message under applicable law. We keep appropriate consent and subscription records.
Marketing emails will identify Glow Inspired, include valid contact information, and provide a working unsubscribe method. You can unsubscribe using the link in an email or by contacting [email protected]. We will process unsubscribe requests promptly and within the period required by law. You may still receive non-promotional messages needed to complete a purchase, provide support, respond to you, or give important service information.
7. When we share information
We do not sell or rent personal information. We may disclose limited information:
- To service providers that help with checkout, payments, product delivery, hosting, content delivery, databases, email communications, customer support, fraud prevention, or website operations
- To professional advisers such as accountants, legal advisers, or insurers where reasonably necessary
- To comply with law, court orders, lawful requests, or to protect rights, safety, and security
- In connection with a business reorganization, financing, sale, or transfer, subject to appropriate confidentiality and legal requirements
- With your direction or consent
Providers may include Supabase for review data, Kit and other identified commerce providers for checkout or delivery, and the platforms linked from our website. Each provider handles information under its own terms and privacy practices as well as any applicable agreement with us.
8. Cookies and similar technologies
The core website may use essential browser storage or similar technologies needed for security and functionality. Embedded checkout tools, linked services, hosting providers, or future analytics and email tools may use cookies or comparable technologies under their own policies.
If we introduce non-essential analytics or advertising technologies that require consent, we will provide an appropriate notice and choice before using them where required by law.
9. International processing
Some providers may process or store information outside your province or country, including in the United States or other jurisdictions. Information in another jurisdiction may be accessible to courts, law-enforcement, or regulatory authorities under that jurisdiction’s laws. Contact us if you would like more information about our relevant service providers.
10. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing access and support, maintaining transaction and consent records, meeting tax or legal obligations, resolving disputes, and protecting against fraud. Retention periods vary by information type and provider. When information is no longer required, we delete, anonymize, or securely dispose of it where reasonably practicable.
11. Safeguards
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No online service, transmission, or storage system is completely secure, so we cannot guarantee absolute security.
12. Access, correction, and privacy requests
Subject to applicable law, you may ask to access personal information we hold about you, learn how it has been used or disclosed, correct inaccurate information, withdraw consent, or raise a privacy concern. Email [email protected] with “Privacy Request” in the subject line. We may need to verify your identity before responding.
If we cannot fulfil all or part of a request, we will explain why where required or permitted. You may also have the right to contact the privacy regulator in your jurisdiction.
13. Children’s privacy
The website and paid products are not directed to children under 13. We do not knowingly collect personal information from a child who cannot provide meaningful consent. If you believe a child provided personal information without appropriate consent, contact us so we can investigate and take appropriate action.
14. External links
The website links to third-party services and social platforms. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
15. Changes to this policy
We may update this policy as our practices, providers, or legal obligations change. The effective date above identifies the current version. If a change materially affects how we use information already collected, we will provide additional notice or seek consent where required.
16. Contact
For privacy questions or requests, email [email protected]. For order delivery, refunds, or product-access support, email [email protected].