Digital products and final sales
Glow Inspired sells downloadable files, templates, and other digital products. Because digital products can be accessed, downloaded, or duplicated immediately, purchases are generally final once access has been provided. We do not normally offer returns, exchanges, or change-of-mind refunds.
This policy does not limit any cancellation, refund, or other rights that cannot legally be excluded under applicable consumer-protection law.
Before purchasing
Please review the product description, screenshots, included materials, software or platform requirements, price, and licence terms before checkout. Some products require a third-party account or paid plan, including Notion or Carrd. Those requirements are identified on the relevant product page where applicable.
Access or technical problems
If a download, template link, or access email is missing or does not work, contact [email protected]. We will first try to confirm the purchase and restore access, provide a replacement link or file, or otherwise correct the problem.
Please include:
- Your name and the email address used at checkout
- The product name and purchase platform
- Your order number or receipt
- A short description or screenshot of the problem
When a refund may be considered
We may provide a refund or another appropriate remedy when:
- You were charged more than once for the same product in the same transaction context
- The purchased product was not delivered and we cannot restore access within a reasonable time
- The file is materially defective and we cannot provide a working replacement
- You received a materially different product from the one described at checkout
- A refund is required by applicable law or the rules of the purchase platform
Requests are assessed using the purchase record and the circumstances of the issue. Please contact us as soon as reasonably possible after discovering a problem so we can investigate promptly.
Situations that normally do not qualify
Unless required by law, refunds are not normally provided because you changed your mind, no longer need the product, expected a feature not described on the product page, lack the required software or third-party plan, or do not have sufficient knowledge to customize the product.
Purchases through another platform
Some Glow Inspired products may be purchased or fulfilled through third-party platforms. Refund processing for those purchases may also be subject to the platform’s procedures and payment-processing timelines. Contact us first for product-access support; where appropriate, we may direct an approved refund request through the original purchase platform.
Approved refunds
Approved refunds are returned through the original payment method or purchase platform. Bank and platform processing times are outside our control. When a full refund is issued, your licence to use the product ends and you must stop using and delete all copies of the refunded product. Any access controlled by Glow Inspired may also be revoked.
Contact support
For refund, payment, delivery, or access problems, email [email protected].